Businesses today are breathing in an era of fast paced technology. And what they require is, a tool which addresses the most vital aspect- Customer Relationship Management. With Salesforce, which stands as the world’s number #1 CRM platform, a business can work efficiently while optimising time and resources in the best way possible.

How Salesforce enhances Business Productivity?

Salesforce boasts of being the best, as it smartly synchronizes the Sales and Marketing, IT, Commerce and Service teams to create a digital ecosystem. By bringing the workforce in its digital ambit, Salesforce helps a business to run globally in a hassle free manner. The ultimate goal is enhanced Customer Experience! 

Let us go through the tips on how your Business can scale up its Productivity with the astounding products of Salesforce.

Understand your Customer 

For any business, the customer is undoubtedly the focal point. Understanding customer’s behaviour and needs can help you scale up your business productivity to a great extent. Customer360, a product of Salesforce, effectively manages all the customer related data like their purchase history, their recent product searches, their preferences and all their interactions with the business’s customer service. With this platform you can empower your business with insights to deliver extraordinary customer experience. ,

Build Apps in clicks

This decade has witnessed the popularity of apps among consumers. An intelligent app can help a business turn into a brand by increasing sales and meeting internal needs just in clicks, thereby saving time and money. Moreover an interactive app can improve customer experience helping the business to generate more revenue. Using Salesforce App Cloud you can easily custom build a mobile app attending to all complicated business processes.

Automate Marketing Activities

Automation has helped businesses relieve themselves from the load of conventional marketing activities by directing tailored marketing messages to the right audience at the right time. With Automation, it becomes easier to understand the buying journey of the consumer, aiding marketers to increase their reach with less efforts, thereby saving time to address other business processes. You can equip your business with the Salesforce Marketing Cloud platform to automate marketing related activities.

Improve Customer Experience by delivering convenient Commerce

With Salesforce B2C Commerce you can easily build an intelligent e-commerce experience. The platform makes the best use of Artificial Intelligence powered recommendations to simplify merchandising  and attract customers thereby boosting sales. 

Deliver Superlative Customer Service

Client Satisfaction must be the ultimate goal of any business and with Salesforce’s Customer centric services, it can be easily achieved. As per the Gartner Research, “89% of companies now expect to compete mostly on the basis of customer experience”. Empower your customer service agents with help desk solutions so that they can retain loyal customers by addressing their problems adequately. Salesforce offers personalised customer support both offline and online. 

Briefing Up

Enhance your Business reputation in today’s highly competitive scenario by adopting the right tools and products offered by Salesforce.